Trust · Before you pay

Shipping & Returns

Soft and Mirror merch is printed after you order — not pulled off a warehouse shelf. Here is what that means, in plain language, so you can check out without guessing.

Talk to a human Shop the split About

After you order

Payment clears, then the printer starts. Nothing ships the same hour you click buy.
Production usually takes a few business days. Carrier time is extra and depends on where you live.
The rate and method you pay for are the ones shown at checkout for your address — we do not hide a second price on this page.

Tracking

When the printer hands the parcel to a carrier, a tracking note goes to the email on the order.
If days pass with no tracking, write us with your order number. We will look it up with you.
Once it is with the carrier, delivery windows belong to them. We will still help if a package stalls or vanishes.

If we got it wrong

Print error, damage in transit, or the wrong item/size because we packed it wrong: that is on us. Email a photo and your order number within 30 days of delivery. We will reprint or make it right — no runaround.

If you changed your mind

Each piece is made for your order. We generally cannot take back a correctly printed garment because you wanted a different size or color. Check the size notes on the product before you pay. If you received a size we did not list on the order, that counts as our mistake.

A human, not a maze

Use the contact page. Include the order number and, for defects, a photo in good light. We read the mail. We do not outsource the apology.